Caroline Kelleway, born and educated in Bournemouth at Talbot Heath School, has over four decades of experience in property management. Beginning her career as a block manager in 1982, as an early member of  The Association of Residential Managing Agents, she holds MTPI status with the The Property Institute. Since 1995, she has served as Managing Director of Burns Hamilton, overseeing its growth and reputation for excellence in block and estate management. Coming from a property-focused family with roots in Bournemouth dating back to the 1920s, Caroline combines professional expertise with longstanding local knowledge.
 She lives in Bournemouth with her husband and has one son.

Emily Gray has been involved in residential block management since moving to Bournemouth in 2007.  Alongside her role as Operations Director, she is a Fellow and Director of The Property Institute, as Associate of the Royal Institution of Chartered Surveyors, an Honorary Consultant for the Federation of Private Residents Associations and a Member of the Institute of Leadership. Overseeing the processes, procedures and strategic development for the business, Emily is passionate about delivering great service to clients, as well as a great place to work for the team. Outside of work Emily is kept busy with her family commitments, but also enjoys some downtime with a good book.