Support When You Need It Most
Out Of Hours Services
Property issues don’t always happen during office hours, which is why Burns Hamilton ensures that residents and property owners have access to support when it matters most. Our Out of Hours helpline means you can report urgent issues quickly and get the right assistance - even outside the usual 9 to 5.
In An Emergency...
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In the event of a Fire, Crime or Medical Emergency, contact the emergency services on 999
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If you smell gas, contact the SGN National Gas Helpline on 0800 111 999
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In the event of a Power Cut, contact the SSE National Power Cut Helpline on 105 or go to https://powertrack.ssen.co.uk/
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In the event of a lift failure, use the telephone system within the lift or call the lift maintenance company whose details will be inside the lift car.
How To Access Support
Where your property has opted in for our Out of Hours Support you will have been provided with the relevant contact details. This number is also available on our answerphone.
When connected, you will need to provide your name and address of the property and a summary of the issue. Our Out of Hours helpline will then guide you through next steps. Where attendance by a contractor is required, this will be arranged.
What We Cover
Emergency Repairs
If you experience a serious maintenance issue such as a water leak or security concern outside of working hours, we can provide guidance on next steps and connect you with emergency contractors where needed.
Essential Contractor Attendance
If an urgent issue requires a contractor to attend your property, we will ensure that reliable, pre-approved professionals are available to help resolve the situation as quickly as possible.
Clear & Practical Guidance
We provide clear information on what qualifies as an emergency and when it may be best to wait until office hours for non-urgent maintenance requests.