Expert Management. Exceptional Service.
Residential Block Management
Owning or living in a residential block comes with a host of responsibilities – from maintaining communal spaces to managing service charges and ensuring compliance with lease obligations.
At Burns Hamilton, we provide professional and proactive block management services, ensuring that your property is well-maintained, legally compliant, and financially sound.
Why Choose Burns Hamilton?
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A Dedicated, Experienced Team – Our qualified property managers bring industry expertise and a proactive approach to every development we manage.
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Transparent Financial Management – We ensure service charges are budgeted, collected, and spent effectively, giving residents and leaseholders complete confidence.
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Clear Communication – We keep leaseholders, residents, and freeholders informed, ensuring issues are dealt with efficiently and decisions are made collaboratively.
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Reliable Maintenance & Repairs – We work with trusted contractors to provide high-quality maintenance, from everyday upkeep to emergency repairs.
Our Approach
Dedicated Property Manager
Every property has an individual Property Manager as their main point of contact. They are supported by our administration, accounts, insurance and compliance teams.
Contracts Co-ordination
From health & safety compliance to routine repairs, we monitor the competence of contractors to ensure works are completed effectively, efficiently and at good value.
Legal & Compliance Support
We navigate the complexities of leasehold law, health & safety regulations, and building compliance, ensuring your block remains legally sound.
Dedicated Onboarding Team
To make the transition to Burns Hamilton as smooth as possible our onboarding team will liaise with the current management team to obtain the necessary information and will keep you advised on progress.
Asset Management
Whether the asset register for your property is a few items or a few pages long, our team will ensure that each asset is well managed, with the necessary testing, servicing and insurances in place.
Insurance Administration
As an Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited we will administer all insurances for your property, ensuring value for money and compliance with your obligations.
Frequently Asked Questions
We use a variety of methods to facilitate communication, from the good old telephone to electronic noticeboards in entrance lobbies. We believe that clear communication is the key to great management. We aim to respond to all communications within 3 working days of receipt.
Leaseholders are encouraged to sign up to our Online Portal where they can access useful documents for their property, see their account balance and obtain copy invoices, and receive messages through the noticeboard.Yes, we can offer our expertise with project management of works to the property. We can prepare specifications and tender for minor projects and we have well established relationships with a number of local surveyors for larger projects. We can also facilitate all notices and communications to ensure that compliance with Section 20 of Landlord and Tenant Act 1985 (as amended) is met.
We will provide guidance on potential routes to resolution in respect of any disputes. We aim to facilitate productive communication between parties but where this cannot be achieved we will advise on alternative escalation routes as may be necessary.
We are a Company member of The Property Institute and each of our Property Managers are individual members having either completed, or are working towards, their qualifications. We receive regular updates from the Institute on any changes to legislation which allows us to ensure that our Clients have the most up to date information. We work with trusted partners to produce necessary risk assessments, where required, and complete any testing or repairs needed.
Whilst you have a dedicated Property Manager, who will have an in-depth knowledge of your building, you also have the benefit of multiple support teams who ensure that things can keep running when you Property Manager may be unavailable. We all need a break now and again and when you Property Manager is on annual leave, an alternative Property Manager will provide cover in the interim, having had a full handover prior to any leave.